At www.vista-intl.com, our primary goal is to provide our customers with the best possible online shopping experience. We understand that sometimes the items you purchase may not meet your expectations, and we are committed to making the return process as easy as possible for you.

Please read the following Return Policy carefully before making a purchase on our website. By placing an order on our website, you agree to the terms and conditions of this Return Policy.

1. Eligibility for Returns:
   • You are eligible for a return within 7 days of the delivery date of your item(s).
   • Your item(s) must be unused, in the same condition that you received them, and in the original packaging.
   • Personalized items or products marked as “No exchange or No return” are not eligible for returns.
2. Return Process:
   • To initiate a return, please contact our customer service team via email or phone to obtain a Return Authorization Number (RAN).
   • Include the RAN with your return package, along with a copy of the original packing slip.
   • You are responsible for the return shipping costs.
   • We recommend using a trackable shipping method and purchasing shipping insurance for your return package, as we are not responsible for any lost or damaged packages during transit.
   • Once we receive your returned item(s), we will inspect them and notify you of the status of your refund.
   • Refunds will be issued in the original form of payment within 15 – 20 working days after we receive the returned item(s).
   • Shipping fees are non-refundable.
3. Damaged or Defective Items:
   • If you receive a damaged or defective item, please contact our customer service team within 24hrs of delivery, and we will provide you with a replacement or refund.
   • We may require photo evidence of the damaged or defective item(s) to process your return.
4. Exchanges:
   • We currently do not offer exchanges. If you wish to exchange an item, you will need to return the original item(s) and place a new order on our website.
5. International Returns:

• International returns are subject to the same eligibility requirements and return process as outlined above.
• We are not responsible for any additional fees, such as customs or duties, incurred during the return process.

If you have any further questions or concerns regarding our Return Policy, please do not hesitate to contact our customer service team.Contact us